At GreenGoo, customer satisfaction is always our top priority. our dedicated quality control and quality assurance teams will inspect your items prior to shipping. our product quality is guaranteed.
Our Promise:
Simple & efficient: GreenGoo provides a straightforward warranty that is processed.
Easy steps to Return or Exchange:
Step 1: Apply for a return/exchange.
Step 2: Ensure that you have met all return request criteria and upload all necessary documents and pictures.
Step 3: Upon confirmation, ship the product back to us.
Pack the product in original packaging or a sturdy box to ensure it will arrive undamaged. This is the customer's responsibility.
Once the products are received and verified, you will receive a confirmation email with the details of your refund. We will process the refund within 5 business days.
Cancellation：
Customer can only request an order cancellation before the package shipped.
Refund：
1.For non-defective products/no-longer needed products
（1）Unopened & Unused Merchandise: Unopened merchandise may be returned within 14 days of delivery.
（2）Opened Merchandise: Opened merchandise may be returned within 14 days of delivery, and the equipment must be in good condition.
We have a vast range of parts for our machines in stock and for your convenience, we are usually able to identify the issue over the email and get a replacement part out to you quickly. Most faults can be rectified without any prior knowledge or expertise. If however, your device develops a fault and needs to be returned within the first 14 days after purchase we will arrange for a courier collection and replacement. After 14 days you will be offered a repair wherever this is possible.
Note:
1.Customer should keep the box all the time or provide a similar box.
2.The customer provides the wrong delivery address or The customer refuses to accept the package due to non-quality issues or does not want the package, extra €40-50 will be charged for the cost of shipping.
3.We can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
4.The buyer is responsible for the loss of the package due to the buyer's inaccurate address, wrong zip code or rejection.